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Hotel management services for owners

Eight services run by one owner-led team, for select-service, extended-stay, midscale, economy and independent hotels and motels. Take full management, or only the pieces you need.

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Hotels we manage

Built for select-service, extended-stay and economy hotels

Select-service

Hampton Inn, Holiday Inn Express, Fairfield Inn and Courtyard.

Extended stay

Staybridge Suites and other long-stay brands.

Midscale & economy

Quality Inn, Clarion Pointe and Best Western Plus.

Independent hotels & motels

Unbranded properties such as Hospitality House in Union City, TN.

01 · Hotel operations

Every department, run to brand standard, every day.

Your general manager answers to the owners of Double Star. We review guest satisfaction, labour and cost per occupied room every week, and fix problems before they reach your P&L.

What’s included

  • Front desk and night audit
  • Housekeeping and laundry
  • Preventive maintenance programmes
  • Purchasing and vendor management
  • Safety, security and compliance

What owners get

  • Lower cost per occupied room
  • Consistent guest scores
  • A weekly GM report

02 · Revenue management

The right rate, on the right channel, every night.

Our regional revenue team sets prices daily and benchmarks your hotel against its STR competitive set every week, so you gain market share and pay less in OTA commission.

What’s included

  • Daily pricing and restrictions
  • OTA, GDS and brand.com channel mix
  • STR competitive-set tracking
  • Group and contract-rate evaluation
  • Forecasts and annual budget

What owners get

  • A higher RevPAR index
  • A smaller share of OTA commission
  • A forecast you can plan around

03 · Sales & marketing

Local demand, won in person and online.

Select-service hotels win on local accounts: corporate travellers, crews, sports teams and government. Our sales managers sell to them directly, and we keep your listings, reviews and campaigns in shape.

What’s included

  • Corporate, government and crew accounts
  • Sports teams, weddings and groups
  • Google Business Profile and listings
  • Review responses and reputation
  • Brand and local digital campaigns

What owners get

  • A steadier weekday base
  • More direct and group revenue
  • Better online ratings

04 · Takeovers & transitions

Switch managers without losing a booking.

We run a checklist-driven handover from your current operator. We keep your team, move your systems and vendors, and our leadership is on site from day one.

What’s included

  • Brand notification and approvals
  • Staff retention and onboarding
  • PMS, payroll and bank set-up
  • Vendor and contract review
  • Day-one leadership on site

What owners get

  • No lost bookings on handover
  • A written 90-day improvement plan
  • Clean opening books

05 · Brand standards & PIPs

Audit-ready all year, not the week before.

We know how Hilton, IHG, Marriott, Choice and Best Western inspect their hotels. We keep you ready year-round and run your PIP or conversion so it lands on time and on budget.

What’s included

  • Quality-audit preparation
  • Guest-score recovery plans
  • PIP scoping, bidding and supervision
  • Conversions and re-flagging
  • Capital expenditure planning

What owners get

  • Passed audits, no default notices
  • PIPs delivered on time and on budget

06 · Pre-opening & new builds

Open on time, with demand already booked.

Building or converting a hotel? We join early to set the pre-opening budget, hire and train the team, and start selling months before the doors open.

What’s included

  • Feasibility and brand-selection input
  • Pre-opening budget and timeline
  • Hiring and training
  • Opening sales plan
  • Systems and OS&E set-up

What owners get

  • A faster ramp-up
  • Opening on the brand approval date

07 · People & training

Good teams stay. Great ones get promoted.

We recruit locally, train to brand standard and promote from within. Payroll, benefits and HR compliance are handled centrally, so your GM can focus on guests.

What’s included

  • Recruiting and onboarding
  • Brand and service training
  • Payroll, benefits and HR compliance
  • GM and leadership development

What owners get

  • Lower staff turnover
  • Fewer HR headaches

08 · Accounting & owner reporting

One owner package. Every hotel. Every month.

Clean books to USALI standard and one owner package every month, in the same format for every hotel you own with us, plus a monthly call with our leadership.

What’s included

  • Monthly P&L to USALI standard
  • Budget versus actual
  • STR and guest-score summary
  • Accounts payable and receivable
  • Lender and brand reporting

What owners get

  • Numbers you can compare across hotels
  • A monthly call with the owners of Double Star

Engagement options

Choose how much we take on

Most owners choose full management. Others start with revenue and sales support, a turnaround, or pre-opening services for a new build.

Full management

Best for: Owners who want a hands-off investment.

  • Daily operations
  • Revenue, sales and marketing
  • Brand standards and PIPs
  • Accounting and owner reporting

Revenue & sales only

Best for: Owner-operators who run operations themselves.

  • Daily pricing and channel strategy
  • STR benchmarking
  • Local sales and digital marketing
  • Monthly revenue reporting

Turnaround

Best for: Hotels with falling RevPAR, guest scores or audit results.

  • Full takeover and transition
  • 90-day improvement plan
  • Guest-score recovery
  • Cost and labour reset

Pre-opening

Best for: New builds, conversions and re-flags.

  • Budget and timeline
  • Hiring and training
  • Opening sales plan
  • Transition to full management

Questions

Hotel management services FAQs

Don’t see your question? Call (615) 461-7046.

Full management covers daily operations, staffing, revenue management, sales and marketing, brand standards, accounting and monthly owner reporting. You keep ownership of the hotel and receive a full monthly owner package.

Yes. Owner-operators can use our revenue and sales team on its own, with daily pricing, STR benchmarking, local sales and monthly revenue reports.

Yes. We scope, bid and supervise property improvement plans and conversions, and prepare hotels for brand quality audits all year round.

Yes. For new builds and conversions we provide pre-opening budgets, hiring, training, systems set-up and an opening sales plan, then move into full management.

Free operations review

What could your hotel be earning?

Tell us about your property. One of our owners will call you within one business day to set up a no-obligation review.








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